Built for life sciences teams.

Your Always-On Virtual Rep.

Automate inbound requests across SMS, WhatsApp, and Web. Grounded in approved content.

Request a live demo

When Inbound Gets Stuck.

Manual workflows miss key moments and leave requests unanswered after hours.

Missed moments

No coverage when reps are unavailable.

Response risk

Inconsistent answers or outdated documents.

hours

Manual delays

Every request waits for human review.

Connecting Arrow

Make Every Request Count.

Automate responses, surface approved content, and close the loop, even when reps are offline.

approved

Channel-ready

SMS, WhatsApp, Web (voice in roadmap).

Compliance-aware

Pulls only from vetted sources.

Smart escalation

Warm transfer with context, not confusion.

What Inbound Automation Delivers.

Let HCPs and caregivers engage anytime, with answers backed by your approved content.

24/7 fallback

Covers nights, weekends, and rep.

Virtual rep mode

Handles sample, copay, and form requests.

Intent matching

Understands and responds contextually.

Source-grounded AI

Answers use DAM/MedInfo-approved materials only.

crm sync

CRM sync

Logs asset use or form completions, not full chat.

Smart escalation

Reps see transcript + suggested replies.

Channel flexibility

Deploy across SMS, WhatsApp, Web.

Inline citations

All responses show source references.

Activation-ready

Triggers workflows via P360 Activate.

Human-in-the-loop

Flag uncertain queries for human review.

Automate vs Manual Response.

See how Automate removes friction, delay, and guesswork from inbound engagement.

Automate
24/7 Coverage
Approved Content Only
Channels Supported
SMS, Web, WhatsApp
Escalation to Reps
Warm handoff
CRM logging
Asset-level
Inline Citations
Intent Recognition
Human-in-the-loop
Alternatives
24/7 Coverage
Approved Content Only
Inconsistent
Channels Supported
Email/Phone only
Escalation to Reps
Disjointed
CRM logging
Manual/missed
Inline Citations
Intent Recognition
Human-in-the-loop
Rep-dependent
Reps can’t be everywhere.

Add a Virtual Rep to Your Ecosystem Today.

Use Automate to handle inbound requests with compliant responses, even when no one’s online.

Book a demo now